Who We Are and How We Operate
We're guided by traditional principles in the manufacture of our analytical instruments.
We strive to make the highest quality, not the lowest cost products, to deliver an accurate instrument with longevity, ease of use and reliability.
Honesty and integrity is more important than making a sale at all cost. We often decline to quote if we believe our instrument isn't suited for a particular application.
Customer service and support is central to our to our operation; we believe you're entitled to prompt, fair and respectful service. Nothing is more frustrating than to hear that all sales are final, and that you're on your own to solve any problems.
We support our resellers to become trusted assets for their customers.
Given our customers' regulatory requirements, our team returns repairs within 1-2 days, sometimes the same day, without charging a premium for expedited service.
We believe our products, expertise and service has been integral to our earning long term and word of mouth customers.